WEDNESDAY (who knows how long to go) -- here's an update:
3:45 pm -- I call insurance nurse. "Marc, I'm so glad you called," she says. "I forgot all about you." She then checks her computer and, finding no answer, gets up to check on the status of my life. "I'll call you back."
3:55 pm -- Nurse calls back. "It's with the medical director. They expect a decision by the end of the day, which means 5 or 5:30" How long will you be there? "Oh, I leave at about 4:15. Good luck!"
3:59 pm: I call the surgeon's office and tell then what I know and ask them what time I should arrive for surgery in the morning. "Oh. don't come in at all at this point," she says. "What we have to do now is to call the insurance compasy and tell them we need a decision right now. We have to tell them we need a decision now. We have to complete the OR schedule." She tells the other secretary to make the call.
No comments:
Post a Comment